Privacy Policy
Last updated: July 28, 2026
This Privacy Policy explains how Modelus ("Modelus," "we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application and website (together, the "Service"). By creating an account or otherwise using the Service, you agree to the collection and use of information as described in this policy.
1. Information We Collect
a. Information You Provide Directly
- Account information: name, email address, phone number, and password (or, if you sign in with Google or Apple, the account identifier and basic profile information they provide).
- Delivery addresses: contact phone/email, country, province/governorate, city, block, street, building, house/flat number, and any delivery notes you add.
- Order and purchase information: items purchased, cart and wishlist contents, coupons used, and order history.
- Customer support communications: anything you send us when you contact support.
b. Payment Information
Payments are processed by our licensed payment partner, MyFatoorah, which supports KNET, credit/debit card, and Apple Pay. Card and bank details are entered directly with MyFatoorah and are not stored on our servers. We retain only the transaction result (e.g., amount, status, and a reference ID) needed to confirm and track your order. If you choose Cash on Delivery, no online payment data is collected.
c. Information Collected Automatically
- Device and diagnostic data: device model, operating system/app version, network type, IP address, and crash/error logs (including stack traces and, if you choose to submit one, a screenshot) used to diagnose and fix bugs.
- Push notification token: a device token (via Firebase Cloud Messaging) used to send order updates and other notifications to your device.
- Log and session data: IP address, browser/user agent, and timestamps for security and fraud-prevention purposes.
d. Information from Third-Party Sign-In
If you sign in with Google or Apple, we receive your name, email address, and a unique account identifier from that provider so we can create or match your Modelus account. We do not receive your Google or Apple password.
2. How We Use Your Information
- Create and manage your account, including social sign-in with Google or Apple.
- Process and deliver your orders, and calculate shipping and delivery.
- Process payments securely through MyFatoorah and prevent fraud.
- Send order updates, delivery status, and service notifications via push notification, email, or SMS.
- Provide customer support and respond to your requests.
- Diagnose crashes and bugs to keep the app stable and secure.
- Improve and personalize the Service, including product recommendations and offers.
- Comply with legal, tax, and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information. We share information only as needed to operate the Service:
- Payment processing: MyFatoorah (to process your payment).
- Cloud infrastructure: Amazon Web Services (data hosting and storage) and Firebase/Google (push notifications, sign-in verification).
- Delivery/logistics partners: your name, phone number, and delivery address, solely to fulfill and deliver your order.
- Legal requirements: when required by law, court order, or to protect the rights, safety, and property of Modelus, our users, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal/tax obligations, resolve disputes, and enforce our agreements. Order and transaction records may be retained longer where required by Kuwaiti law.
5. Your Rights and Choices
- Access and update: you can review and update your account and address details in the app at any time.
- Delete your account: you can request account deletion at modelus.shop/account/delete. Your account is deactivated immediately and permanently deleted after a 30-day grace period, during which you may log in again to cancel the deletion.
- Push notifications: you can disable notifications at any time from your device settings.
- Marketing communications: you may opt out of promotional messages while still receiving essential order/service notifications.
6. Data Security
We use industry-standard safeguards — including encrypted connections (HTTPS/TLS), encrypted password storage, and access controls — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. International Data Transfers
Modelus operates from Kuwait. Your information may be processed and stored on servers located in other countries (including via our cloud infrastructure providers), which may have different data protection laws than your own country. By using the Service, you consent to this transfer.
9. Cookies (Website)
Our website may use cookies and similar technologies to keep you signed in and to understand how the site is used. You can control cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and continued use of the Service after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at: